When I try to log in to iQ, my screen flashes then the browser closes. Why?
Our iQ online quoting system uses pop-ups, so you need to add our program as a trusted site or always allow pop-ups from our website.
How do I disable my pop-up blocker?
- While in Microsfot Edge, choose the Tools menu
- Select Internet Options, then the Privacy tab
- Under Pop-up Blocker, unselect the box besides Turn on Pop-up Blocker
- Choose Apply, then OK
How do I add iQ as a trusted site?
- While in Microsoft Edge, choose the Tools menu
- Select Internet Options, then the Security tab
- Choose the Trusted Sites icon, then the Sites button
- In the text box below Add this website to the zone, enter https://www.afcocafo.com/iq
- Choose Add, then OK
When I try to access tabs in iQ, I get an error message or a black screen appears. What should I do?
- iQ is encountering compatibility issues with Microsoft Edge. This can be resolved by following these instructions:
- While in Microsoft Edge, choose the Tools menu
- Select Compatibility View settings
- In the Add this website: field, add afcocafo.com and select Add, then Close
- Close then reopen Microsoft Edge
How do I create a quote?
- In iQ, select the Quoting tab. Your agency information will pre-fill.
- If the insured already has an account with CAFO, you can use the Search button to find and pre-fill their information.
- Answer the bankruptcy and additional insured questions
- Choose the Add Policy button at the bottom of the screen and enter the policy number if available and enter the remaining required fields
- When complete, choose either Add Another Policy or Calculate Quote at the bottom of the screen
- If you calculate another quote, your agency information will pre-fill
- Choose View/Edit Calculation Details to change down-payment amount or number of installments, view other payment plan options, or view the amortization schedule.
- When finished, view the PFA, sign it and give it to the insured
I get an error when trying to add a policy to a quote. What should I do?
- iQ requires the language settings to be set to United States in order to process the dates you enter properly. Changing the language setting to United States won't affect the date/language settings on the rest of your computer.
- While in IE, choose the Tools menu
- Select Internet Options, then the General tab
- At the bottom of the tab, select the Languages button
- Select the language English (United States), then Add
- Continue choosing OK on each remaining window to return to the IE main screen
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